Taking notes

Here is an example of outlining showing the main and subheadings and sub points. You can write more detailed notes for each sub point, using dot points.

Customer Service

1. Service Standards - subheading
   1. Characteristics of Service - sub point
      • dot points
   2. Policies & Procedures
      • dot points
   3. Feedback
      • dot points
2. Communication
   1. Verbal or Spoken
   2. Non-verbal or Body Language
3. Training
   1. Product Knowledge
   2. Telephone Techniques
   3. Difficult Customers